Refund and Returns Policy

Overview

At Jayanti Mata Softech, we strive to provide high-quality computer hardware and accessories. Our Refund & Exchange Policy ensures a smooth and transparent experience for our customers.

1. Eligibility for Refund & Exchange

  • Refunds or exchanges are allowed if the product is defective, damaged, or not functioning on arrival.
  • If you receive a wrong product or an item different from what you ordered, you are eligible for a refund or exchange.
  • Products with missing parts, incorrect specifications, or shipping damage may also qualify.
  • Items must be returned in original packaging, including all accessories, manuals, cables, and brand boxes.

2. Conditions Where Refund/Exchange Is Not Applicable

  • Products damaged due to improper use, physical damage, or wrong installation by the customer.
  • Items showing burn marks, tampering, scratches, or unauthorized repair attempts.
  • Cooling fans, keyboards, mouse, or cabinets damaged due to wear and tear.
  • Products returned without original packaging, missing accessories, or serial number removed.
  • Orders placed by mistake or due to change of mind are not eligible for refunds (exchange may be considered depending on condition and stock).

3. Time Frame for Return Requests

  • Refund or exchange requests must be submitted within 7 days of receiving the product.
  • After 7 days, only manufacturer warranty (if applicable) can be claimed.

4. Refund Process

  • Contact us at jayantimatasoftech@gmail.com with your Order ID, issue details, and clear photos/videos of the product.
  • Our team will review the issue and approve the return if eligible.
  • Once the item is received and passes the quality inspection, the refund will be processed.
  • Refunds are issued to the original payment method within 5–7 business days after approval.

5. Exchange Process

  • Exchanges are offered for defective, damaged, or incorrectly delivered products.
  • Replacement will be for the same model; if unavailable, you may choose another product of equal value.
  • Exchange will be processed only after the returned item is verified and approved by our quality-check team.

6. Shipping Costs

  • If the product is defective, damaged, or wrongly delivered, we cover the return shipping cost.
  • If the return is due to customer reasons (non-defective), return shipping cost must be paid by the customer.

7. Manufacturer Warranty

  • Products like motherboards, graphics cards, gaming keyboards, mouse, and PC components may come with manufacturer warranty.
  • Warranty claims must follow the brand’s official service center process.

8. Contact Details

For refunds, exchanges, or support:
📧 Email: jayantimatasoftech@gmail.com

📌 Privacy Policy – Jayanti Mata Softech

At Jayanti Mata Softech, we value your privacy and are committed to protecting your personal information.

1. Information We Collect

  • Name, contact details, email address
  • Billing and shipping address
  • Payment details (processed securely by payment gateway)
  • Device information, IP address, and browsing data
  • Order history and communication records

2. How We Use Your Information

  • To process orders and payments
  • To provide customer support
  • To improve website performance and user experience
  • To send updates, offers, and service notifications
  • To prevent fraud or unauthorized activities

3. Data Security

  • We use secure servers, encryption, and monitoring to protect your data.
  • Your payment information is handled only by trusted payment partners.

4. Sharing of Information

We do not sell or trade your personal data.
We may share information only with:

  • Delivery partners
  • Payment gateways
  • Service providers assisting in website operation

5. Cookies & Tracking

Our website uses cookies to enhance user experience and improve site performance.

6. User Rights

You can request:

  • Data deletion
  • Data correction
  • Access to stored data

7. Contact

For privacy concerns:
📧 jayantimatasoftech@gmail.com

📌 Shipping Policy – Jayanti Mata Softech

1. Order Processing Time

  • Orders are processed within 1–2 business days.
  • Orders placed on weekends/holidays are processed the next working day.

2. Shipping Duration

  • Standard delivery: 3–7 business days (location dependent).
  • Remote areas may take slightly longer.

3. Shipping Charges

  • Charges depend on product weight and delivery location.
  • Free shipping may be offered during promotions.

4. Order Tracking

  • A tracking ID will be shared via email/SMS once your order ships.

5. Delivery Attempts

  • Courier partners will attempt delivery 2–3 times before returning the package.

6. Damaged Shipments

  • If you receive damaged packaging or product, report it within 24 hours with photos.

7. Incorrect Address

  • Orders returned due to wrong address or unreachable customer may incur re-shipping charges.

📌 Terms & Conditions – Jayanti Mata Softech

1. Website Usage

By accessing our website, you agree to follow all terms, policies, and conditions mentioned on this site.

2. Product Availability

  • We strive to keep stock updated, but availability can change without notice.
  • In rare cases, orders may be canceled if an item is out of stock.

3. Pricing

  • Prices may change anytime due to market fluctuations or brand updates.
  • Errors in pricing, if any, will be corrected and communicated.

4. Payment Terms

  • Orders are processed only after successful payment.
  • We use secure payment gateways.

5. Warranty

  • Many items come with manufacturer warranty only.
  • Warranty services must follow official brand guidelines.

6. Order Cancellation

We reserve the right to cancel any order due to:

  • Payment issues
  • Stock unavailability
  • Suspected fraudulent activity

7. Limitation of Liability

Jayanti Mata Softech is not liable for:

  • Loss caused by misuse of products
  • Delays by courier services
  • Third-party warranty service delays

8. Acceptance of Terms

Using our website indicates agreement to all these terms.

📌 Cancellation Policy – Jayanti Mata Softech

1. Cancellation Before Shipping

  • Orders can be canceled before shipment by emailing
    📧 jayantimatasoftech@gmail.com
  • Full refund will be processed if cancellation is approved before dispatch.

2. Cancellation After Shipping

  • Once the product is shipped, cancellation is not allowed.
  • You may request a return or exchange after delivery (as per our Refund & Exchange Policy).

3. Non-Cancellable Items

  • Orders for products already in packaging or ready-to-dispatch stage.
  • Special-order or limited-stock items.

4. Refund for Canceled Orders

  • Refunds are processed to the original payment method within 5–7 business days.

📌 Disclaimer – Jayanti Mata Softech

  • All product images, specifications, and descriptions on this website are for representation purposes only. Actual products may slightly vary depending on manufacturer updates.
  • Jayanti Mata Softech is not responsible for any data loss, system failure, or damage resulting from improper installation or misuse of hardware.
  • Prices, offers, and stock availability may change without prior notice.
  • Warranty for components such as motherboards, graphics cards, gaming accessories, and PC parts is provided solely by the manufacturer and follows their official terms.
  • We are not responsible for delays caused by courier services, natural events, or unforeseen disruptions.
  • By using this website, you agree that Jayanti Mata Softech will not be held liable for any indirect, incidental, or consequential damage arising from product use.

📌 FAQ (Frequently Asked Questions)

1. Do you sell original computer parts?

Yes, we offer 100% genuine and brand-certified products.

2. What is the delivery timeline?

Standard delivery takes 3–7 business days, depending on your location.

3. Do your products have warranty?

Most items like GPUs, motherboards, keyboards, and mice come with manufacturer warranty.

4. How do I request a return or exchange?

Email us at jayantimatasoftech@gmail.com with your Order ID and issue details.

5. What if I receive a damaged product?

Report it within 24 hours with photos/videos for quick resolution.

6. Can I cancel my order?

Yes, cancellations are allowed before shipping.

7. Do you offer Cash on Delivery (COD)?

(This depends on your store settings. I can update if COD is offered or not.)

8. How can I track my order?

A tracking ID is sent to your email/SMS once the product is shipped.

9. Do you provide technical support?

Yes! Basic installation guidance and component compatibility support are available.

📌 Customer Support Page – Jayanti Mata Softech

We’re Here to Help!

Our support team is dedicated to solving your queries quickly and efficiently.

📞 Support Options

What We Help With

  • Order tracking & delivery queries
  • Refunds, returns & exchanges
  • Warranty information
  • Product compatibility guidance
  • Website or payment issues

Before Contacting Support

Please keep the following ready:

  • Order ID
  • Registered mobile number
  • Product name
  • Photos/videos (if reporting damage or defect)

Our Commitment

We aim to provide fast, friendly, and reliable customer support for every customer.

📌 About Us Banner Taglines

  • “Powering Your PC — One Component at a Time.”
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